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International dialing from Polycom IP6000

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International dialing from Polycom IP6000



We are having some difficulity in dialing international numbers from the Ploycom IP 6000 phone.


Basically, when we dial an international number while the phone is on hook it doesnot work. As soon as we start dialing "0011XX" the phone starts dialing out. However, when we input the completed number and then press the dial it works.


I believe this is something to do with the digit map setting on the phone.

We are based at Brisbane Australia and would highly appreciate if you could provide some info or examples on setting this up so it would not dail before entering all the digits.


Thank You!


Message 1 of 2
Polycom Employee & Community Manager

Re: International dialing from Polycom IP6000

Hello Samerics,

welcome to the Polycom Community.

The community's VoIP => FAQ <= contains this post here:


Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference

ResolutionPlease check => here <=


Above explains the Digitmap in detail and also explains that removing the whole entry will result in the phone no longer checking the number that is dialed.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2