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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎03-25-2014 08:59 PM

HP Recommended

Hi,

 

We are having some difficulity in dialing international numbers from the Ploycom IP 6000 phone.

 

Basically, when we dial an international number while the phone is on hook it doesnot work. As soon as we start dialing "0011XX" the phone starts dialing out. However, when we input the completed number and then press the dial it works.

 

I believe this is something to do with the digit map setting on the phone.

We are based at Brisbane Australia and would highly appreciate if you could provide some info or examples on setting this up so it would not dail before entering all the digits.

 

Thank You!

 

1 REPLY 1

‎03-26-2014 12:08 AM

HP Recommended

Hello Samerics,

welcome to the Polycom Community.

The community's VoIP => FAQ <= contains this post here:

 

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference

Resolution: Please check => here <=

 

Above explains the Digitmap in detail and also explains that removing the whole entry will result in the phone no longer checking the number that is dialed.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

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