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Ip6000 Intializing Network issue

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Occasional Contributor

Ip6000 Intializing Network issue

Recently been given the task of setting up 6 x Soundstation IP6000 with Network set to DHCP but the issue I am having with them is they always show "Intializing Network" on first boot but if I click on the menu button/settings/advanced and then reboot the IP6000 connection works and I can enter web page of IP6000 sucessfully.

 

I have put in the correct details on our PBX server and set the correct port numbers/UDP etc for SIP setup and the correct line settings for phone number from the PBX.

 

I have done very basic settings on the IP6000, Provisioning Server set to Static and Ethernet DHCP and Network Configuration Quick setup set to Enable.

 

Although the connection works after a reboot I also find that the although I can phone the IP6000 sucessfully and I can make an intial call on the IP6000 to any phone number I find that after that first call using IP6000 I have to wait a few minutes before I can call another phone number on IP6000 which I don't fully understand this delay ?

 

Any advice on why a futher reboot is required after initial connection and why there is delay in making a subseqent call on the IP6000 ?

 

Thanks

 

Scott

Message 1 of 5
1 ACCEPTED SOLUTION

Accepted Solutions
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Polycom Employee & Community Manager

Re: Ip6000 Intializing Network issue

Hello Scott,

welcome to the Polycom Community.

Do you SPIP6000 phones by any chance have a MAC address starting with a 6 ?

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 5
4 REPLIES 4
Highlighted
Polycom Employee & Community Manager

Re: Ip6000 Intializing Network issue

Hello Scott,

welcome to the Polycom Community.

Do you SPIP6000 phones by any chance have a MAC address starting with a 6 ?

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 5
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Occasional Contributor

Re: Ip6000 Intializing Network issue

HI Steffen

 

Thanks for the reply, Just had a look and the answer is yes they all start with a 6 in the MAC address.

 

I have also updated the firmware to 4.0.10.0568 and they all have BootROM Software Version5.0.5.2324 

 

Regards

 

Scott

 

 

Message 3 of 5
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Polycom Employee & Community Manager

Re: Ip6000 Intializing Network issue

Hello Scott,

At present this is a Bug and you would need to downgrade to UC Software 4.0.4 as all version after this are affected to my knowledge.

 

If you have a Polycom reseller please raise a support ticket and quote VESC-6298 or alternatively if you purchased from a discounter please provide me with the MAC so I can lookup who you would need to contact.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 5
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Occasional Contributor

Re: Ip6000 Intializing Network issue

Many thanks for that reply Steffen, I did try 4.0.4 firmware but this no difference, I will contact my reseller.

 

Regards

 

Scott

Message 5 of 5