Ip7000 conference code

[nareshpattu]

Hi,

This is Naresh.

one of our customer is using IP7000(version-3.1.0.0084) which is connected as a SIP extension in our unify EPABX( OSB X5- V2).

The problem is when the user try to join a conference rooml (using our conference software), it will prompt for a code to enter the room, though the user types the code it's not recieved by our EPABX. But the user can able do it from our properatory phones and other analog phones.

Is there any settings to be done or the software need to be updated.

Kindly help ASAP.

[SteffenBaierUK]

Hello Naresh,

welcome to the Polycom Community.

The software you or your customer is using has not been supported for years so you should be looking at actually upgrading to a currently supported version. 

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

in addition you may want to look at this:

Oct 7, 2011 Question: Phone unable to send DTMF to an IVR system or how to troubleshoot DTMF issues

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services