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Is Hacking(?) phone necessary???

Occasional Visitor

Is Hacking(?) phone necessary???

I just purchased a set of 11 polycom 501s. The company that is going to install them says he may need to hack them to reset them and wants $60 per phone to do this.


Any one heard of this? Can't they easily be reset to factory specs? Am I being ripped off?


Are these phones easy to set up on an existing system?



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Polycom Employee & Community Manager

Re: Is Hacking(?) phone necessary???

Hello Dig,

welcome to the Polycom Community.

We do not disclose within this official Polycom community how to reset the Phones if the Admin Password is lost or unknown.

Many of our partners utilize these phones and offer services so we cannot publicly disclose the procedure to do so.

Please contact our support team .

We will remove any post replying to this that will publicly explain how to remove the password.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2