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Is there a way to change/add/rename the statuses listed in Presence->My Status?

Occasional Visitor

Is there a way to change/add/rename the statuses listed in Presence->My Status?

Is there a way to change/add/rename the statuses listed in Presence->My Status on a SPIP550?  Also, I dont see any data being sent anywhere from the phone when the "My Status" presence changes to lets say "busy".  Is there a toggle for this?

Message 1 of 5
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Polycom Employee & Community Manager

Re: Is there a way to change/add/rename the statuses listed in Presence->My Status?

Hello kmross,

welcome to the Polycom Community.

 

Is is always useful to post the currently used software version as this may indicate an issue if others or yourself check this against the latest release notes.

The status text itself is hardcoded in the software.

 

Usually a status change should send an XML message to the monitoring phone.

 

  • Does your monitoring phone show the status change?

  • Did you setup buddy watching correctly and enable this?

    You may want to try to use contact field as "sip:aaa@phoneIP" instead of just the extension.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 5
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Occasional Visitor

Re: Is there a way to change/add/rename the statuses listed in Presence->My Status?

I assume it is setup properly per admin guide and i do see each others phones within the buddy status.  There is just no change.  I connected a network tap between the 2 polycom phones.  There is no traffic leaving or being received from/to the phone when the status is changed.  Is there a provisioning parameter I need to turn on to make this interface properly? 

Message 3 of 5
Polycom Employee & Community Manager

Re: Is there a way to change/add/rename the statuses listed in Presence->My Status?

Hello kmross,

 

still not knowing the currently used software version I am only able to advise as follows.

 

  • Setup a spanned port
  • Take a wireshark trace from bootup of the phone

The phone usually would send a SUBSCRIBE at the beginning but without looking at the trace or replicating this in my Lab, using the same software and configuration as you do, I won't know.

 

This is outside the scope for myself with the Community and you may want to liaise with your Polycom Reseller and/or Polycom support if other community members won't reply.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

 




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 5
Polycom Employee & Community Manager

Re: Is there a way to change/add/rename the statuses listed in Presence->My Status?

Hello kmross,

 

just for troubleshooting and better understanding I created a new FAQ post here:

 

 

Aug 06, 2013 QuestionHow can I use the Buddy Watch feature?

Resolution: Please check => here <=

 

Best Regards

 

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 5 of 5