The person leading our Client Relations team was really excited to start training in the newest members of our growing team by listening / whispering / barging on their calls. I thought we could do that through our VoIP provider's service, but that service is available only on incoming calls. A supervisor is not able to listen in on / whisper on / barge in on outgoing calls.
I know there are a few things we've been able to do as a function on the Polycom phone, not of the VoIP service and I'm hoping this is one of them, but I haven't been able to find that path yet. Any ideas?
There are no standalone phone features for this and this would require the support of the sip server. Please work with your supplier.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels. Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's