Is there a way to listen in on a call?

davehultin · ‎06-09-2020

The person leading our Client Relations team was really excited to start training in the newest members of our growing team by listening / whispering / barging on their calls. I thought we could do that through our VoIP provider's service, but that service is available only on incoming calls. A supervisor is not able to listen in on / whisper on / barge in on outgoing calls.

I know there are a few things we've been able to do as a function on the Polycom phone, not of the VoIP service and I'm hoping this is one of them, but I haven't been able to find that path yet. Any ideas?

Software: Version 5.8.5.1256

Model: Polycom VVX 600

Call Platform: OnSIP

SteffenBaierUK · ‎06-09-2020

Hello @davehultin ,

Welcome to the Poly Community.

There are no standalone phone features for this and this would require the support of the sip server. Please work with your supplier.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Is there a way to listen in on a call?

Is there a way to listen in on a call?

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