Plantronics + Polycom. Now together as Poly Logo

Is there anyway to display Hebrew on the phone?

Highlighted
Occasional Advisor

Is there anyway to display Hebrew on the phone?

It seem, that my VVX 410 phone does not support displaying hebrew char, 

when i try to configure a softkey with hebrw label - i see sqaures like this [][][][]

 

Hmm... I noticed the phone can display other languages - means it should support UTF - 8 ?

if so, why it does not display hebrew.

 

Is threre an hebrew language pack?

I dont need the whole phone in hebrew - just to display hebrew on buttons.

Message 1 of 7
6 REPLIES 6
Highlighted
Polycom Employee & Community Manager

Re: Is there anyway to display Hebrew on the phone?

Hello Yair,

welcome back to the Polycom Community.

Only the listed languages within the Admin Guide or for example the data sheet => here <= can be used.

 

These are:

 

  • Unicode UTF-8 character support.
    Multilingual user interface including Chinese, Danish, Dutch, English (Canada/US/UK), French, German, Italian,Japanese, Korean, Norwegian, Polish,Portuguese, Russian, Slovenian, Spanish and Swedish

At present, to my knowledge, there is no way to load an external font on the VVX phones to do this. I can only suggest to work with your local reseller so they can raise a feature request.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 7
Highlighted
Occasional Advisor

Re: Is there anyway to display Hebrew on the phone?

Ha ok....

 

I have another 2 more questions if i may.

1) is it possible to the behiver of hard keys on VVX 410 ?

according to http://community.polycom.com/t5/VoIP/FAQ-Using-Enhanced-Feature-Keys-EFK-macros-to-change-key/td-p/5...

its not possible on that model?

 

2) I am configuring softkey for VVX 410, i am trying to show the softkey when i am pressing on digits

But when i press on one of the digits(hardware keys) the soft keys change to <<    Dial and Cancel.

according to the manual, use.Setup should be that mode right?

i have enabled it by doing this softkey.2.use.setup="1"

 

but it does not show the key on that mode, is this kind of a bug?

on all of the other modes - the key shows.

 

 

Message 3 of 7
Highlighted
Polycom Employee & Community Manager

Re: Is there anyway to display Hebrew on the phone?

Hello Yair,

 

  • Question 1 is also supported on the VVX for the available hard keys.

  • Question 2 should work but depends if you dial on hook or off hook. Please provide more details as any bugs discovered in currently used software version need to be escalated by yourself via your Polycom reseller.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 7
Highlighted
Occasional Advisor

Re: Is there anyway to display Hebrew on the phone?

Hello,

 

Thank for your replay, i am using latest UC version 5.4.3.

 

for your answer :

dial on hook or off hook

 

What do you mean ? I think i understand though.

 

On hook - i lift the handset and then dial

off hook - i press the digits directly on the phone without lifting the handste

 

If i am correct, so yes i was referring to off hook.

Is there a way to change the behivaer of off hook, what mode is that when i set the softkey?

I have attched a picture(20160503_183003) - of what softkeys are beeing showen when i press on digits 

 

 

As showed in the pictures below, i have created 4 softkeys.

they are working well,

two of them are working - when the phone is idle, ringing or on any other mode that the phone is basically not connected to an active call

another two of them - will show the same label but will do somthing else when a call is connected.

 

 

my goal, is to have Door and gate Key, showing - static on the phone, does not metter what menu, status the user is currently in. - but they need to show.

 

the only thing that is changing is the action - depeanding on the mode.

 

 

 

 

Highlighted
Occasional Advisor

Re: Is there anyway to display Hebrew on the phone?

any response?

Message 6 of 7
Highlighted
Polycom Employee & Community Manager

Re: Is there anyway to display Hebrew on the phone?

Hello Yair,

this is a internet community and if you require urgent assistance you will need to work with your Polycom reseller to open a support ticket.

 

Polycom employees and other enthusiasts volunteer their time here but support needs to be requested via the official channels.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 7