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Issue - Setting up a Polycom RealPresence Trio 8800 Voip over a Fritzbox 7490

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Occasional Visitor

Issue - Setting up a Polycom RealPresence Trio 8800 Voip over a Fritzbox 7490

Hello,

 

I'm having some trouble setting up a RealPresence Trio 8800 via Fritzbox 7490. I did set up Line1, the SIPserver information (IP and Port of the Fritzbox) and the login credentials. Looks good so far, but it seems the Trio 8800 is unable to register itself. Status for Line 1:

 

Line 1: Not Registered

*SIP: Server-1: *.*.*.* (Not Registered 0)

AOR: Trio8800@*.*.*.*

 

*.*.*.* = IP of the Fritzbox

 

I tried to punch in the register code I get from the Fritzbox (for example *123456 then green), but it doesn't seem to work. 

 

Any ideas? Does VoiP even work via Fritzbox with a Trio 8800?

Message 1 of 8
7 REPLIES 7
Highlighted
Polycom Employee & Community Manager

Re: Issue - Setting up a Polycom RealPresence Trio 8800 Voip over a Fritzbox 7490

Hello Keen,

welcome to the Polycom Community.

 

99,9999% of all the time its providing the wrong credentials or not knowing how to populate the web interface.


The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=

 

This post specifically has a "tag" called Fritz!box and the community search in addition finds this => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 8
Highlighted
Esteemed Contributor

Re: Issue - Setting up a Polycom RealPresence Trio 8800 Voip over a Fritzbox 7490

Hi Keen,

have a look at following post. At the end it describes how to configure you Fritzbox and a Polycom VoIP-Phone. Works fine with Trio.

http://community.polycom.com/t5/VoIP/Experiences-with-registering-at-AVM-Fritzbox/td-p/36574

 

 

Message 3 of 8
Highlighted
Occasional Visitor

Re: Issue - Setting up a Polycom RealPresence Trio 8800 Voip over a Fritzbox 7490

I tried out all possible options you guys showed me. No matter what I do or set, the Trio isn't able, to register itself to the Fritzbox. Rebooted the Trio multiple times, also tried a factory reset. Even the restart of the Fritzbox didn't do the trick. 

 

Could the PoE adapter cause some trouble (unlikely, due to the fact, that DHCP is working fine)?Should I try to do a firmware update with the Trio? 

 

I'm about to throw that thing against the wall :) 

Message 4 of 8
Highlighted
Polycom Employee & Community Manager

Re: Issue - Setting up a Polycom RealPresence Trio 8800 Voip over a Fritzbox 7490

Hello @Keen,

how about posting some screenshots from both ends aka the Fritz!Box and the Trio?

The community's VoIP FAQ contains this post here:

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=


Sharing some logs may also help us to help you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 8
Highlighted
Esteemed Contributor

Re: Issue - Setting up a Polycom RealPresence Trio 8800 Voip over a Fritzbox 7490

When you made a factory reset, you configured Trio with the "easy setup" (language, time-settings, etc.) and chose "generic" as profile? Firmware Update is always an option if something is not working. Always use the latest version when troubleshooting.

And after that, it´s time for troubleshooting...

 

https://community.polycom.com/t5/VoIP-SIP-Phones/FAQ-How-can-I-troubleshoot-configuration-Issues-via...

 

https://community.polycom.com/t5/VoIP-SIP-Phones/FAQ-How-to-Troubleshoot-Polycom-VoIP-related-Issues...

Message 6 of 8
Highlighted
Occasional Visitor

Re: Issue - Setting up a Polycom RealPresence Trio 8800 Voip over a Fritzbox 7490

I updated the Firmware to Version 5.5.3.3441. Seems that this did the trick (still had to wait an 1h or so for the Trio to Sync with the Fritzbox). Thank your the help 

Message 7 of 8
Highlighted
Polycom Employee & Community Manager

Re: Issue - Setting up a Polycom RealPresence Trio 8800 Voip over a Fritzbox 7490

Hello Keen,

I am glad you got it working in the end but I can assure you it would have worked with any version.

 

But without any logs and/or screenshots or traces we cannot tell why it took 1h for you.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 8