Issue using Polycom firmware path


Issue using Polycom firmware path

Polycom Community,


I am trying to upgrade all  VVX models using the Polycom provisioning path below.




I seem to have an issue with the VVX 411 not upgrading but getting an error, the screenshot is attached.  Just wondering if anyone else has this issue?



Message 1 of 2
Polycom Employee & Community Manager

Re: Issue using Polycom firmware path

Hello @Shamrock,


welcome back to the Polycom Community.

This is the same issue as => here <=


As an interim upgrade to 5.8.0 first and then 5.8.1

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 2