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Issue using Polycom firmware path


Issue using Polycom firmware path

Polycom Community,


I am trying to upgrade all  VVX models using the Polycom provisioning path below.




I seem to have an issue with the VVX 411 not upgrading but getting an error, the screenshot is attached.  Just wondering if anyone else has this issue?



Message 1 of 2
Polycom Employee & Community Manager

Re: Issue using Polycom firmware path

Hello @Shamrock,


welcome back to the Polycom Community.

This is the same issue as => here <=


As an interim upgrade to 5.8.0 first and then 5.8.1

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2