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Issue with D60 paired with VVX 400

Occasional Visitor

Issue with D60 paired with VVX 400



Looking for assistance.


We recieve our order of the Polycom VVX D60. We are experience some issues with a VVX 400 version with the D60. We are able to pair the device and answer incoming calls but I can not make outgoing calls on the D60. I assume there needs to be a setting to setup the default outgoing lines but it only "0 lines" and doesnt provide any settings. Is there extra setting that need to be done? Also with the VVX 400 reboot it looses any setup with the D60 device.


We are not using Lync and we are using SIP. Our phone system is Interactive Intellience 4.0.


Thank for any advice on solving this.


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Polycom Employee & Community Manager

Re: Issue with D60 paired with VVX 400

Hello Jayson,

welcome to the Polycom Community.

I briefly tried this and I am unable to replicate. Restarting the VVX400 and/or the D60 base Station will not affect the registration status of the D60.


In addition I can make and receive incoming/outgoing calls with no issues.


I suspect that the phone may not be compatible with Interactive Intellience's provisioning templates and you would need to take this up with them to check and get support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2