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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎06-22-2016 08:40 AM

HP Recommended

Hi,

 

Looking for assistance.

 

We recieve our order of the Polycom VVX D60. We are experience some issues with a VVX 400 version 5.4.3.1014 with the D60. We are able to pair the device and answer incoming calls but I can not make outgoing calls on the D60. I assume there needs to be a setting to setup the default outgoing lines but it only "0 lines" and doesnt provide any settings. Is there extra setting that need to be done? Also with the VVX 400 reboot it looses any setup with the D60 device.

 

We are not using Lync and we are using SIP. Our phone system is Interactive Intellience 4.0.

 

Thank for any advice on solving this.

Jayson

1 REPLY 1

‎06-22-2016 10:21 AM

HP Recommended

Hello Jayson,

welcome to the Polycom Community.

I briefly tried this and I am unable to replicate. Restarting the VVX400 and/or the D60 base Station will not affect the registration status of the D60.

 

In addition I can make and receive incoming/outgoing calls with no issues.

 

I suspect that the phone may not be compatible with Interactive Intellience's provisioning templates and you would need to take this up with them to check and get support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

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