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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎06-23-2015 01:15 PM

HP Recommended

Hi all,

 

A couple of clients I've worked with have been seeing an issue when using the expansion modules on the VVX phones. One is unable to manually add more than 17 speed dials, as once they do, everything becomes blank, and a few others using a busy lamp field feature are seeing a symptom where BLF will only show up to 22 entries on the EM. If there are any more, it goes completely blank.

 

I'm not even sure where to start for this, as I am  off-site and unable to reproduce the issue. I am also not permitted to modify the BLF files. Is there a setting modifiable from a hosted cfg or overrides that I can modify? Or perhaps another route I should take?

Thanks,

M.

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-02-2015 07:16 AM

HP Recommended

Hello thomasech,


4.1.6 is no longer a supported Version. If you have to stay on 4.1.x please use 4.1.8 or upgrade to either 5.1.3, 5.2.3, 5.3.0 or the latest 5.4.0

 

Checking your community credentials you may want to raise a Service Ticket with our support team so we can analyze the issue.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎06-23-2015 01:21 PM

HP Recommended

Hello thomasech,

welcome to the Polycom Community.

It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

In addition it would also be useful to state what Telephony Server is being used. SIP or LYNC ?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎07-01-2015 03:58 PM

HP Recommended

Sorry about that - they're using 4.1.6.4835 on a SIP server

Was this reply helpful? Yes No

‎07-02-2015 07:16 AM

HP Recommended

Hello thomasech,


4.1.6 is no longer a supported Version. If you have to stay on 4.1.x please use 4.1.8 or upgrade to either 5.1.3, 5.2.3, 5.3.0 or the latest 5.4.0

 

Checking your community credentials you may want to raise a Service Ticket with our support team so we can analyze the issue.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎07-02-2015 08:06 AM

HP Recommended

I will test this and open a ticket if there is no resolution. Thank you.

Was this reply helpful? Yes No
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