Plantronics + Polycom. Now together as Poly Logo

Issue with VVX phones spamming DND subscribes while utilizing TLS

Occasional Visitor

Issue with VVX phones spamming DND subscribes while utilizing TLS

Has anyone had issues with VVX phones spamming DND subcribes every 15 seconds when utilizing TLS only? UDP and straight TCP is fine. Phones registered through Perimeta to Metaswitch utilizing latest Polycom endpoint pack. Does not matter what firmware I am using. Only issue are the DND subscribes associated with every user on the handset, which forces the softswitch to push out the status after every subscribe. Spamming a bunch of unnecessary traffic and filling up our SAS. Other than that the phones work fine.

Message 1 of 2
Polycom Employee & Community Manager

Re: Issue with VVX phones spamming DND subscribes while utilizing TLS

Hello @lbvoice ,


Welcome to the Poly Community.


This would need to come into support.

In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support.

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2