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Issue with name from DHCP

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Occasional Advisor

Re: Issue with name from DHCP

I grabbed these data.

 

I have Windows DHCP servers.

 

All my phones are issued

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Polycom Employee & Community Manager

Re: Issue with name from DHCP

Hello Budrys,

this is now moving into support territory and this is something we do not provide via the Polycom community.

 

The SPIP331 in question (00:04:f2:2a:35:4c) was sold in 31/03/2010 via Veracomp SA.

 

I can see in the trace that the phone indeed is not sending a Vendor Option 60 name.

 

The phone is over 5 years out of warranty so therefore, if my free advise to upgrade the phone to a currently supported software version was not sufficient, you need to go ahead and open a Pay Per Incident ticket via your Polycom reseller.

 

In addition I can see in your wireshark trace a VVX400 DESKTOP PHONE which was sold 11/02/2014 via SKC Communication Products, Inc.

 

The above phone is running in LYNC base profile as it identifies itself as a MS-UC-Client so please ensure that you have the relevant Polycom per device LYNC license purchased in order to run this or other Polycom phones as explained => here <=

 

NEXT ACTION FOR YOU:

 

  • Upgrade the SPIP331 to a currently supported Software Version


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 12 of 17
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Occasional Advisor

Re: Issue with name from DHCP

OK.

 

Is there any option to set up sending a Vendor Option 60 name on my phones?

Message 13 of 17
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Polycom Employee & Community Manager

Re: Issue with name from DHCP


@SteffenBaierUK wrote:

Hello Budrys,
 

NEXT ACTION FOR YOU:

 

  • Upgrade the SPIP331 to a currently supported Software Version




 

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 14 of 17
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Occasional Advisor

Re: Issue with name from DHCP

Roger that.

 

Could You tell me how to upgrade only one phone to make some tests?

Message 15 of 17
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Polycom Employee & Community Manager

Re: Issue with name from DHCP

Hello Budrys,

 

this is all explained in the FAQ. Please read the FAQ as the phone is over 5 years out of warranty

 

If you are unable to do this you need to go ahead and open a Pay Per Incident ticket via your Polycom reseller.


Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 16 of 17
Highlighted
Polycom Employee & Community Manager

Re: Issue with name from DHCP

Hello Budrys,

please try this:

 

  • Menu => Settings => Advanced => Admin Settings => Network Configuration => DHCP Menu => Option 60 Format => Change from RFC3925 Binary to ASCII Text


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 17 of 17