Issues Obtaining Polycom UCS 4.1.x Code

[Anonymous]

Hello Everyone,

I'm wondering if anyone in the UK has had any luck obtaining the Polycom UCS 4.1.x code for the VVX series handsets.

I currently have three Polycom VVX 500 phones and one Polycom VVX 1500 series phone that I am trying to update to version 4.1.x code for integration with a Lync 2010 deployment in my demo environment.

I have tried contacting the distributor who sold the VVX 500's (Nimans), and another distributor I have links with (Techland) and neither can supply the code.

The problem I have is that I am trying to demo the phones for a client of ours who is looking to deploy Lync globally and has asked my employer to develop a proof of concept for them to use to show the system is viable. I would like to demo the Polycom VVX series handsets fully utilising Lync as I see them as the best handset when compared with the Snom, HP, etc... alternatives, but I am now really regretting choosing the VVX series over the CX series.

Short of returning the phones is there anyone who can help me get in touch with an organistaion that can actually provide the UCS 4.1.x code?

Cheers,

James McMichael

[SteffenBaierUK]

Hello James,

welcome to the Polycom Community.

My post => here <= outlines that any partner can download the Software from the Partner Portal.

The Partner is responsible for the Tier 1 support and if they claim they are unable to download from this link please get them to raise a Ticket with Polycom support.

You can quote this post here as I have worked with Nimans in the past and their staff should be familiar with myself.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services