The problem I am having is with my headsets losing connection with the sound point 650. I have two identical set-ups with the SoundPoint 650 and the Jabra 9470 with the Electronic switchhook add on cable. I set the settings on the polycom phone to Headset Memory enabled and Hookswitch Mode Jabra EHS. A couple hours later when I go back to my phone the setting have reverted back to Headset Memory: disabled and Hookswitch Mode: None - thus the headset no longer works until I redo the settings.
We are using the Ethernet to power the phone - I am wondering if we should use the optional power cable - I do have those for both phones.
Thanks in Advance
Robin McDermott.
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Hello Robin,
welcome to the Polycom Community.
it is always useful to provide the currently used software version on the phone(s) as this could be a simple software bug.
I would ensure the phones are running either UCS 3.3.5 or UCS 4.0.4 and then retest.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Hello,
My phones are SIP 4.0.3.7314. I ahve restarted them many times and the problem persists.
The Headset Memory Mode usually stays enabled, but the Hookswitch mode reverts back to Regular Mode and I have to keep resetting it to Jabra EHS.
Robin
Hello Robin,
as explained in my original reply please test with the latest software.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Hello Robin,
same as explained in my original reply. If you are on UCS 4.0.3 you should test UCS 4.0.4
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
I don't have any control over updating the software. That is up to my service provider and they are not ready to upgrade yet.
Another person had a similar problem in August and he upgraded his software and the problem persisted:
So, I am not sure that hassling my provider to upgrade the software is going to resolve the issue. Seems like some type of bug.
Hello Robin,
the next step is the same as in the linked post to work with your Polycom reseller and/or Polycom support directly.
Best regards
Steffen Baier