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Jabra GN2100 Soundpoint 335 - Mic is muffled - recommendations for an alternative?

Occasional Contributor

Jabra GN2100 Soundpoint 335 - Mic is muffled - recommendations for an alternative?

Hi I'm using a Soundpoint 335 with a Jabra GN2100 and GN1200 bottom cord.


When I listen to recordings of my calls (I use Voipfone in the UK) it's obvious that when using the headset my voice is very muffled, and slightly boomy. Other parties have also complained I'm not very clear when on calls. I have the GN1200 in switch position 7. Switching to the handset or indeed the speakerphone yields much clearer results. I find it strange since I use the very same headset at work with a Cisco phone and my voice comes over perfectly clear with that phone.


According to some research on the web, noice cancelling mics (such as the one on the Jabra GN2100) can cause a slight degradation in overall quality. Does anybody have any recommendations on an alternative headset for use at home? Are there any voice tube heasets compatible with the Soundpoint 335?





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Polycom Employee & Community Manager

Re: Jabra GN2100 Soundpoint 335 - Mic is muffled - recommendations for an alternative?

Hello Tony,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 19, 2011 Question: What type of Headset's and cables are compatible with my Phone?

Resolution: Please check => here <=


Maybe its simply the wrong cable you are using?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

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Questions posted here do not follow Polycom’s SLA guidelines.
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The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

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