We are trying to launch FreePbx with endpoint manager. We have updated the phones, endpoint manager and running a fresh install on asterisk freepbx.
We have 3 phones for test, two are VVX300 and one VVX301. After 2 to 4 hours the keys stop functioning or are very very slow to respond to button pushes. A phone re-boot brings the phone keys back to life. in this condition, the phones have dial tone and calls can be received by the phone, even thou the keys are non responsive. we have seen other postings but have not found the answer.
Hello @cliff8000 ,
Welcome to the Poly Community. I have moved your reply >here< to create a new post as you responded to an ancient post discussing a completely different hardware and software platform.
Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain.
This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.
As a reminder the basic information asked for:
UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package
Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Poly to have an overview of the current software used. In addition, providing all details at the same time allow us to check logs or look up potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.
Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up posts.
Without the above, we do not have sufficient information in order to attempt and help.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.