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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎05-04-2017 07:49 AM

HP Recommended

I have a customer with over 200 VVX410. They are concerned that the phones are not connecting to the network at full gig speed and the PC behind the phone are not also . I need a way to check the Polycom connection link speed, also  if there is a PC connected behind a polycom and at what speed is that link . I need to be able to check this in a scriptable way .Maybe using a push , polling method or diagnostic . 

 

Has anyone tried this or know how ??

1 REPLY 1

‎05-04-2017 07:54 AM

HP Recommended

Hello mharvey,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

We did have some speed issues if a Gigabit phone was connected to a 100Meg port and the PC was Gig as well but we fixed this and documented this in the release notes.

 

You can look through the logs for:

 

000008.445|so   |3|01|Link status is Net up Speed 100 full Duplex, PC down.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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