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LDAP Configuration without the user


LDAP Configuration without the user

I'm trying to configure my Polycom IP7000 to search the Corporate LDAP directory via the dir.corp settings.  My LDAP server allows on-net queries that return the basic info with needing to supply user credentials and I'd actually prefer to setup the Polycom to perform the LDAP query without needing to supply any user credentials.  However, it appears when you leave the dir.corp.user field blank, the device still builds the binding DN string with a blank CN= at the start.


My Polycom IP7000 is running version 4.0.8 rev C.  I know that's not the newest but I didn't see anything in the release notes about this being fixed. 


Anybody run across this or have any ideas on how to configure the IP7000 to exclude the user name?  I plan to upgrade (as a test) to the newest 4.0.10 rev D release soon but doubt it will fix this issue.



Message 1 of 3
Polycom Employee & Community Manager

Re: LDAP Configuration without the user

Hello ,

welcome back to the Polycom Community.

In regards to something being fixed. This can only happen when someone actually reports this as broken in the first place.


Our LDAP design supports:


• Microsoft Active Directory 2003 or 2008
• SUN ONE Directory Server 5.2 p6
• OPEN LDAP 2.4.12
• Microsoft ADAM (Active Directory Application Mode) 1.0 SP1


Is the LDAP that you utilize one of the above?


It may simply be that our design requires the usage of a Username and Password.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3

Re: LDAP Configuration without the user

We are using Open LDAP but specifically don't support authentication.   It appears the design of the Polycom software doesn't support a non-authenicated configuration.   I'll have to open a support ticket unless you have other suggestions.




Message 3 of 3