Hello,
I have several Polycom Soundpoint IP 550 phones that are making queries to IP address 0.0.0.36, port 636. These are flooding our network and I can see the requests in my firewall logs.
Responder from country blocked: Destination IP:0.0.0.36 Country Name:Unknown, Source IP:192.168.10.112, 4034, Destination IP: 0.0.0.36, Port: 636
I spoke with 8x8, my provider, and they suggested calling Polycom. I spoke with Polycom and they suggested posting to the community since the phone is out of warranty.
I loggged into the web interface for one of the phones and I can see several ldap related errors.
0725083301|ldap |4|03|ldapData::ldapConnBind:ldap_x_bind_s - rc=0xffffffff <Can't contact LDAP server>
So far no one has been able to tell me where I can check the ldap configuration on the phone, or if there is even anywhere to check it.
Can anyone assist with resolving this issue? Let me know if any more information is needed.
Hello @Reddog ,
welcome back to the Poly Community.
Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain.
This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.
As a reminder the basic information asked for:
UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package
Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Poly to have an overview of the current software used. In addition, providing all details at the same time allow us to check logs or look up potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.
Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up posts.
Jan 30, 2012 Question: Can I use a central Phone book or is LDAP / Corporate Directory supported?
Resolution: Please check => here <=
Oct 11, 2011 Question: How can I troubleshoot configuration Issues via Log Files or the phone GUI?
Resolution: Please check => here <=
Oct 17, 2011 Question: How can change Logging Levels or use Syslog?
Resolution: Please check => here<=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier