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LYNC Music on hold - VVX500

Occasional Advisor

LYNC Music on hold - VVX500

I have polycom vvx500 in Lync env.

I'd like to send music on hold for PSTN call. I've configured my PSTN gateway (Audiocodes 1000) to provide music on hold. This works for kirk 5020/5040. But when I receive call by my polycom vvx500 and then put it on hold then external caller hear nothing.

Could you help me?

Message 1 of 9
8 REPLIES 8
Polycom Employee & Community Manager

Re: LYNC Music on hold - VVX500

Hello ojcusa,

I have moved you post as it was not directly related to the original post that you had replied to.

 

I would suggest you first provide you current Software Version and then in addition create a wireshark trace on both the VVX and the KIRK system and compare between the KIRK and the VVX so you can see the signaling.

 

Please be aware that SpectraLink KIRK is no longer a Polycom brand and in addition uses a completely different software Platform than the Polycom VVX500.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

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Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 9
Occasional Advisor

Re: LYNC Music on hold - VVX500

Hello Steffen,

I have the latest software version (4.1.3). It's complitely supported in Lync Env.

I've mentioned KIRK just to say that our gateway configured correctly and provide music on hold.

The question is do I have any configuration on polycom vvx500 for using gateway MOH for external callers?

Message 3 of 9
Polycom Employee & Community Manager

Re: LYNC Music on hold - VVX500

Hello ojcusa,

 

I had a brief look at this and it seems the KWS uses a Media Attribute as inactive to invite the far end to place the call on hold.

 

Our VVX uses reinvite with a stream mode parameter of “sendonly” when a call is put on hold

 

Utilizing:

 

voIpProt.SIP.useSendonlyHold="0" 

 may address your issue but is not the standard value when we certified against LYNC.

 

I would suggest for any follow up to work with your Polycom reseller directly.

 

Best Regards

 

Steffen Baier

 




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 9
Kfs
Visitor

Re: LYNC Music on hold - VVX500

Hi,

Did you manage to find a solution for your problem ?

We are using an Audiocodes Mediant 1000 with Lync 2013, hold is working on CX600 phones and we are testing VVX600 phones.

We have the same problem, when we put an ISDN call on hold the MOH isn't played (it is played by the audiocodes when we use the CX600 phones)

Thanks,

Arnaud Fausser

Message 5 of 9
Polycom Employee & Community Manager

Re: LYNC Music on hold - VVX500

Hello Arnaud,

 

Music on Hold for the CX phones was introduced by our Partner Microsoft via the Cumulative Update Package (CU7) for Lync Phone Edition.

 

The VVX phones and all other LYNC compatible phones sold by Polycom do at present not support Music on Hold provided by the End Point itself.

 

The solution to supply MoH via an End Point rather than a PABX is quite unusual and I would suggest to raise a feature request with Microsoft to add this basic functionality to LYNC.

 

There may be a future release from Polycom that would add MoH to our end points as well but I have not timeline for this.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 6 of 9
Kfs
Visitor

Re: LYNC Music on hold - VVX500

Yes I understand that, and I don't want the endpoint to provide MOH.

MOH should be provided by Audiocodes 1000.

 

The problem is that VVX600 is sending a=sendonly in SIP message even if I set "voIpProt.SIP.useSendonlyHold" to 0 ...

When using CX600 phone the trace show that the phone is sending a=inactive.

 

In the Audiocodes documentation it is said that endpoint should send a=inactive in order to enable the Audiocdes 1000 to send MOH.

 

How can I configure my VVX600 to send a=inactive in SDP message ?

 

Edit :

 

I downgraded from 5.2 to 5.1.2 and now voIpProt.SIP.useSendonlyHold="0" is working !

Message 7 of 9
Kfs
Visitor

Re: LYNC Music on hold - VVX500

Hi again,

Could you give us information if this buf will be fixed in next releases of 5.2 firmware ?

We really need MOH to work so we can't upgrade to 5.2 for now ! (and in 5.1.2 Lync status doesn't seems to update correctly ...)

 

Thanks

Message 8 of 9
Polycom Employee & Community Manager

Re: LYNC Music on hold - VVX500

Hello Arnaud,

any fault or bug in our software can only be addressed if a Service Ticket was logged via your Polycom reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 9 of 9