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Label Missing on soft key

Highlighted
Occasional Advisor

Label Missing on soft key

All;

    I've created 9 softkeys on a 670 and the first 8 look good. However, for the 9th soft key, the key is displayed and it works the way it should, but the label is blank. I'm not sure why this is happening. Any insight at all would be appreciated.

Thanks;

FSD

Message 1 of 6
5 REPLIES 5
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Polycom Employee & Community Manager

Re: Label Missing on soft key

Hello FSD,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

In addition I already replied to one of your other posts with the following:

 

It helps all users of the community if old post's that you opened before at least receive an answer or mark them as solution provided.

 

Please have a look at all your "old" post's => here <= before posting new questions.

 

Also it would help if you provide an example of your EFK.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
Occasional Advisor

Re: Label Missing on soft key

Hello;

    I am running UC software version 4.0.7.2514. The EFK simply dials feature code *16 and looks like this:

 

                softkey.9.label="Office"
                softkey.9.action="*16"
                softkey.9.enable="1"
                softkey.9.precede="0"
                softkey.9.use.idle="1"
                softkey.9.use.dialtone="0"
                softkey.9.use.active="0"
                softkey.9.use.alerting="0"
                softkey.9.use.hold="0"
                softkey.9.use.proceeding="0"
                softkey.9.use.setup="0"

 

I hope this helps.

FSD

Message 3 of 6
Highlighted
Polycom Employee & Community Manager

Re: Label Missing on soft key

Hello FSD,

 

UC Software 4.0.7 is no longer a supported version so please use 4.0.11 or at least 4.0.10

 

In addition I already replied to one of your other posts with the following:

 

It helps all users of the community if old post's that you opened before at least receive an answer or mark them as solution provided.

 

Please have a look at all your "old" post's => here <= before posting new questions.

 

Could you do this as it is not helpful to others and may limit replies you receive in the future.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 6
Highlighted
Occasional Advisor

Re: Label Missing on soft key

Thanks for your help. I found the problem to be a syntax error in the config file.

Regards;

FSD

Message 5 of 6
Highlighted
Polycom Employee & Community Manager

Re: Label Missing on soft key

Hello ,

Still:

 

It helps all users of the community if old post's that you opened before at least receive an answer or mark them as solution provided.

 

Please have a look at all your "old" post's => here <= before posting new questions.



Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 6