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Label Missing on soft key

Occasional Advisor

Label Missing on soft key

All;

    I've created 9 softkeys on a 670 and the first 8 look good. However, for the 9th soft key, the key is displayed and it works the way it should, but the label is blank. I'm not sure why this is happening. Any insight at all would be appreciated.

Thanks;

FSD

Message 1 of 6
5 REPLIES 5
Polycom Employee & Community Manager

Re: Label Missing on soft key

Hello FSD,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

In addition I already replied to one of your other posts with the following:

 

It helps all users of the community if old post's that you opened before at least receive an answer or mark them as solution provided.

 

Please have a look at all your "old" post's => here <= before posting new questions.

 

Also it would help if you provide an example of your EFK.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 6
Occasional Advisor

Re: Label Missing on soft key

Hello;

    I am running UC software version 4.0.7.2514. The EFK simply dials feature code *16 and looks like this:

 

                softkey.9.label="Office"
                softkey.9.action="*16"
                softkey.9.enable="1"
                softkey.9.precede="0"
                softkey.9.use.idle="1"
                softkey.9.use.dialtone="0"
                softkey.9.use.active="0"
                softkey.9.use.alerting="0"
                softkey.9.use.hold="0"
                softkey.9.use.proceeding="0"
                softkey.9.use.setup="0"

 

I hope this helps.

FSD

Message 3 of 6
Polycom Employee & Community Manager

Re: Label Missing on soft key

Hello FSD,

 

UC Software 4.0.7 is no longer a supported version so please use 4.0.11 or at least 4.0.10

 

In addition I already replied to one of your other posts with the following:

 

It helps all users of the community if old post's that you opened before at least receive an answer or mark them as solution provided.

 

Please have a look at all your "old" post's => here <= before posting new questions.

 

Could you do this as it is not helpful to others and may limit replies you receive in the future.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 6
Highlighted
Occasional Advisor

Re: Label Missing on soft key

Thanks for your help. I found the problem to be a syntax error in the config file.

Regards;

FSD

Message 5 of 6
Polycom Employee & Community Manager

Re: Label Missing on soft key

Hello ,

Still:

 

It helps all users of the community if old post's that you opened before at least receive an answer or mark them as solution provided.

 

Please have a look at all your "old" post's => here <= before posting new questions.



Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 6 of 6