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Limit on BLF fields (With VVX expansion)

SOLVED

Limit on BLF fields (With VVX expansion)

Hi, i have a strange BLF issue

VVX600, Color keypannel, SIP/Broadsoft, UC 5.6.1.1740

 

In Broadsoft i asign the maximum of 50 BLF entries, the screen stays blank. I figured out, the maximum entries what works is 36. After 37, the screen go blank.

What i allready did is make an modification in the Cisco router, swith off virtual-reassembly on the LAN interface and the Dialer.

(Before that, the maximum BLF fields are 23)

Tried turn of storm filter but no success

 

Does anyone know what the problem is?

Thnx, regards, Arjan

Message 1 of 9
1 ACCEPTED SOLUTION

Accepted Solutions

Re: Limit on BLF fields (With VVX expansion)

Hi, problem is solved, it was some settings in the Cisco

 

Its important to use the "no ip virtual-reassembly in" on all interfaces

Don't usa a traffic shaper!

 

Regards, Arjan

View solution in original post

Message 5 of 9
8 REPLIES 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: Limit on BLF fields (With VVX expansion)

Hello @Arjan Onderwater,

welcome back to the Polycom Community.

In the past MTU issues may had a similar result but we really need this in support to check for the root cause.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 9

Re: Limit on BLF fields (With VVX expansion)

Hi,

The MAC address of the phone is 0004F27F2BC5

I think the distribitor is Siphon but i'm not sure

 

regards, Arjan

Message 3 of 9
SteffenBaierUK
Polycom Employee & Community Manager

Re: Limit on BLF fields (With VVX expansion)

Hello @Arjan Onderwater,

Go Telecom B.V. sold this unit back in 26/04/2016 but Siphon is a service provider who can open tickets with Polycom directly.

 

Please get this to Siphone and then post the ticket number here so I get my team to pick this up.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 9

Re: Limit on BLF fields (With VVX expansion)

Hi, problem is solved, it was some settings in the Cisco

 

Its important to use the "no ip virtual-reassembly in" on all interfaces

Don't usa a traffic shaper!

 

Regards, Arjan

View solution in original post

Message 5 of 9
SteffenBaierUK
Polycom Employee & Community Manager

Re: Limit on BLF fields (With VVX expansion)

Hello @Arjan Onderwater

 

thanks for confirming that this was not a Polycom issue.

 

Did you manage to get a Polycom ticket raised for this so I can close the loop?

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 9

Re: Limit on BLF fields (With VVX expansion)

Yes, Siphon closed the Polycom ticket

Message 7 of 9
SteffenBaierUK
Polycom Employee & Community Manager

Re: Limit on BLF fields (With VVX expansion)

Hello @Arjan Onderwater,

Do you have the Polycom reference and what kind of Cisco kit that was involved?


Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 9

Re: Limit on BLF fields (With VVX expansion)

I only have the Siphon support ID

 

[Siphon Support - 22445]

 

Problem was on all types of Cisco router used with a fiber line, in my case a Cisco 881 (Cisco 1921 also have the same problem)

 

regards, Arjan

Message 9 of 9