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Line Answer Priority

rpmccarthy
Advisor

Line Answer Priority

Is there a way to tag certain lines as priority ? i.e. if they ring they are anwered first regardless of time of ring ?

 

Message 1 of 7
6 REPLIES 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: Line Answer Priority

Hello rpmccarthy,

there is no timer on the phone being displayed to indicate how long a line has been ringing for in normal circumstances but some ACD calls may add this information.

 

Usually lifting the handset will always select line 1.

 

The FAQ therefore contains this post:

 

Jan 22, 2014 Question: How can I prevent the phone from automatically accessing a line when the Handset is lifted?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 7
Bob McCarthy
Occasional Advisor

Re: Line Answer Priority

It's been 4 years, has anything been implemented where we can designate lines as priority answer ?

 

i.e.

line 1-4, admin low priority

line 5-8,  911 high priority

 

admin line rings, shortly thereafter 911 line rings.  Handset lifted .... 911 call answered.

Message 3 of 7
SteffenBaierUK
Polycom Employee & Community Manager

Re: Line Answer Priority

Hello @Bob McCarthy,

 

welcome to the Polycom Community.

Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

 

  • Provide the exact Software Version of your Phone
  • Provide the Phone Model
  • Provide the Call Platform (aka openSIP, Skype for Business, Lync)
  • If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup

  • If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
  • If possible provide the MAC Address or Serial of the device
  • Provide details if the issue is a day 1 issue or only happened after an upgrade or any other relevant details

 

 

Whilst providing the answers to some of the above may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used and other details and allows us to look up a potential support partners if an issue needs to come into support.

 

In regards of the question why not simply press the line key to select the call you want to give priority ?

 

Changes must be requested via:

 

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UC Software?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 7
Bob McCarthy
Occasional Advisor

Re: Line Answer Priority

So I take that as a no ?

VVX600

UC version 5.7

Freeswitch 1.6

 

Message 5 of 7
SteffenBaierUK
Polycom Employee & Community Manager

Re: Line Answer Priority

Hello @Bob McCarthy,

 

I already outlined a method to prevent answering the "wrong" line and it should be relative easy to train staff to answer these lines accordingly.

 

In addition you can simply ask them to manually select the line without the suggested parameter.

 

If not I also outlined the feature request route.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 7
Bob McCarthy
Occasional Advisor

Re: Line Answer Priority

We need to be able to meet the RFP requirements for a handset picking up the longest ringing 911 emergency call.  We can do this with softphones but not polycom phones. 

Message 7 of 7