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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Our company has VVX 400 and VVX 600's throughout.  When we add Busy Lamp extensions to our phone screens, which is successful, they do not remain in the web utility.  We cannot modify, sort or remove the lines we've added.  We use the web interface to add the Static BLF but once we type in the fields and save, the lines are added to the phone, but the white boxes in the online portal are blank.  I've attached pics to give a visual.

In my case, my phone is:

VVX 600

UC Version 5.0.1.4068

BootROM Version 5.2.1.3271

 

Does anyone know how we get the online interface to sync with the BLF's on the phone?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @Brimoth ,

 

welcome to the Polycom Community.


UC Software 5.0.1 is no longer a currently supported version.

 

Please use UC Software 5.9.1 instead


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

2 REPLIES 2
HP Recommended

Hello @Brimoth ,

 

welcome to the Polycom Community.


UC Software 5.0.1 is no longer a currently supported version.

 

Please use UC Software 5.9.1 instead


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thank you for the response.  I will upgrade to the current version.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.