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Line connects and drops to unregistered over and over.

klopklop
Occasional Visitor

Line connects and drops to unregistered over and over.

Hi,

 

The Ringcentral Polycom phone we use has been working fine for almost a year. This morning however, it began dropping in and out of registered and unregistered. It will be working fine for about 5 minutes, then drop to an unregistered line. This has never happened before, and we haven't messed with our network at all. Any ideas?

 

Thanks.

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3 REPLIES 3
klopklop
Occasional Visitor

Re: Line connects and drops to unregistered over and over.

Just to give further information, when I check the status -> line, the phone shows as connected to the sip server, lists it as registered with my name, but also has a countdown as to when the line will go unregistered. Weird.

Message 2 of 4
YashPal
Valued Contributor

Re: Line connects and drops to unregistered over and over.

With whom are you registring it?

 

Share FW version of phone and modal as well

 

BR

Yash

BR
Yash
Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Line connects and drops to unregistered over and over.

Hello klopklop,

welcome to the Polycom Community.

 

The Timer is normal as the Register request contains an Expires header that designates the length of the current registration


The community's VoIP FAQ contains this post here:

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

 

You could utilize the above to troublshoot your issue or work with your service provider on this.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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