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LineKey - Display Name and Extension of Person Signed In

SOLVED
smichelson
Occasional Contributor

LineKey - Display Name and Extension of Person Signed In

We're using VVX 450s with Zoom phone service, currently the handset displays the name on LineKey 1 of the user signed in, I'm wondering is there a way to display the user's *extension* as well? In other words, rather than just showing "John Doe" it shows "John Doe - 456". It doesn't have to be in the LineKey field, I'm happy to show the extension anywhere on the phone display if anyone knows how? 

Message 1 of 4
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: LineKey - Display Name and Extension of Person Signed In

Hello @smichelson ,

 

no there is not. I suggest you work with Zoom support to get this added to their platform.


Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: LineKey - Display Name and Extension of Person Signed In

Hello @smichelson ,

Welcome back to the Poly community.

Some or a couple of your old post(s) or reply(s) to them => here <= are still open/pending as you have not marked these as "Accept as a solution" or at least provide some form of feedback or answer.

If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.

Could you therefore kindly go over them and mark or answer as appropriate?

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilize the community more efficiently. Please do not simply mark them without any type of feedback.

 

For your new issue check for: 

<web	lcl.status.LineInfoAtTop="1"
		lcl.status.LineInfoAtTopText="Any Text or Number"/>


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
smichelson
Occasional Contributor

Re: LineKey - Display Name and Extension of Person Signed In

This is great, next question...is there a way to *dynamically* assign the value of "lcl.status.LineInfoAtTopText"? For example, is there a way to get the value of the extension number for a given handset and set that as the value? Something like lcl.status.LineInfoAtTopText=<phoneHandsetExtensionNumber>

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: LineKey - Display Name and Extension of Person Signed In

Hello @smichelson ,

 

no there is not. I suggest you work with Zoom support to get this added to their platform.


Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 4