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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi,

 

I have a customer site which is complaining of local call forward enable and disable intermittently failing.  This is on VVX models running firmware 4.1.6.  Description from user:  "forwarded her phone at the end of her workday (before leaving work) and the next morning it was found to be not forwarded, they went to the phone to push the enable forwarding button, but when they push the button on the phone the display keeps showing disabled."

 

Is this a known issue or is there some configuration which needs to be verified?

 

Regards,

Tina

4 REPLIES 4
HP Recommended

Hello Tina,

welcome back to the Polycom Community.

UC Software 4.1.6 has been replaced by either UC Software 4.1.7 or even 4.1.8

 

I suggest you check the release notes and maybe upgrade the affected phone.

 

If the issue still occurs please escalate this to Polycom support via your Polycom reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

The latest reply is not really helpful.

HP Recommended

t

HP Recommended

Hello Tina,

You are running an outdated software so my advise is to upgrade the software and prior to this check the release notes.

 

The latest Supported Software at present for the VVX would be UC Software 5.2.0

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.