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Local Directory Sorting and removal of Nickname

Sx
Occasional Visitor

Local Directory Sorting and removal of Nickname

Dear Team,

 

I am using Polycom VVX 300s and are pulling local contact directories from a server.

 

We would a solution for the following;

 

1. What is the parameter used to stop displaying a "Nick Name" when browsing the directory?

 

2. What parameter is used to sort the contact directory by "First Name"?

 

Your assistance is greatly appreciated.

 

Many thanks

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Local Directory Sorting and removal of Nickname

Hello Sx,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

Please also include if you are using a SIP server or a LYNC / Skype for Business server.

If not LYNC / Skype for Business please provide us details what SIP platform is being used and in addition what type of Directory.

 

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Sx
Occasional Visitor

Re: Local Directory Sorting and removal of Nickname

Hi Steffen,

 

The platform is Genband and UC software is the latest for VVX 300.

 

Can you help?

 

Thanks,

Peter

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Local Directory Sorting and removal of Nickname

Hello Peter,

Your reply still does not contain the requested information on the currently used software version.

 

Specifying the "latest" does not answer the question and is irrelevant in days/weeks/months to come for other users finding this post.

 

I suggest you check the UC Software 5.5.0 Admin Guide Page 198 as it contains:

 

  • Configure Polycom Phones with GENBAND Server

Genband support and whoever setup your phone system should be consulted for any further questions.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4