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Local contacts lost after reboot

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Occasional Visitor

Local contacts lost after reboot

Hi,

 

We have Polycom VVX-410 phones running software version 4.1.7.1210. We are saving contacts to the local contacts directory on the phones, however when we reboot the phones the contacts are lost. I understand this may be because of a setting set at the provisioning server (which unfortunately we don't have access to), can someone please confirm if this is the case and what setting this would be?

 

Thanks,

 

Martin

Message 1 of 6
5 REPLIES 5
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Polycom Employee & Community Manager

Re: Local contacts lost after reboot

Hello MArtin,

welcome to the Polycom Community.

Yes the creation of local contacts can be prevented and I suggest you check with your Service Provider.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
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Occasional Visitor

Re: Local contacts lost after reboot

Hi Steffen,

 

Very helpful, thank you. What setting is it that causes this to happen? We need to forward this information to our service provider so that they can assist us further.

 

Thanks,

 

Martin

Message 3 of 6
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Polycom Employee & Community Manager

Re: Local contacts lost after reboot

Hello Martin,

Your service provider should know what they change on the Polycom phone factory settings.

 

An example could be dir.local.readonly.

 

Please work with them or get them to raise a support ticket with Polycom.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 6
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Occasional Visitor

Re: Local contacts lost after reboot

Hi Steffen,

 

Unfortunately we've had this response from the service provider; "Gamma Horizon have informed me due to security risks to their provisioning servers, read/write from the phone is unavailable." - is this something Polycom could resolve in software, to allow the phone to store contacts truly locally rather than having to write them back to the server each time? Otherwise this is extremely inconvenient.

 

Thanks,

 

Martin

Message 5 of 6
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Polycom Employee & Community Manager

Re: Local contacts lost after reboot

Hello Martin,

 

The <MAC>.cfg the Phone loads contains sections like the CONTACTS_DIRECTORY=""

 

You could ask your Provider to add a FTP server address on your Network.

 

Example: CONTACTS_DIRECTORY="FTP://1:1@Server"

 

  • 1 would be the Username
  • 1 would be the Password

 

The above would prompt the Phone to upload any local directory to your own server.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 6