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Lock Volume on a Polycom Phone

PatReady
Occasional Contributor

Lock Volume on a Polycom Phone

Hey,

 

Thanks for taking the time to read. I looked around the forums and could not find anything. I  would like to remove the ability to lower the ring volume of the phones. I still want to be able to use the key to lower the volume of the calls a person may be on. 

 

Firmware is 401b

 

Currenelty, I have the volume down button set now to do nothing. 

 

Is there a way to configure the phone to lock the volume at a minimum and not allow the person to lower it all the way down. 

 

<button>
<key key.SPIP331.24.function.prim="Null" />
</button>

 

Volume of the calls is persisnt to keep the prior settings. 

 

<voice.volume>
<voice.volume.persist voice.volume.persist.handset="1" voice.volume.persist.handsfree="1" voice.volume.persist.headset="1" voice.volume.persist.usbHeadset="1">
<voice.volume.persist.bluetooth voice.volume.persist.bluetooth.headset="1">
</voice.volume.persist.bluetooth>
<voice.volume.persist.usb voice.volume.persist.usb.handsfree="1">
</voice.volume.persist.usb>
</voice.volume.persist>
</voice.volume>
Message 1 of 11
10 REPLIES 10
SteffenBaierUK
Polycom Employee & Community Manager

Re: Lock Volume on a Polycom Phone

Hello PatReady,

welcome to the Polycom Community.

This is not a currently supported feature to my knowledge and you would need to raise this as a feature request via your Polycom reseller.

 

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UCS Software?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 11
MikeGDV
Occasional Visitor

Re: Lock Volume on a Polycom Phone

I am trying to have my headset volume in memory I found a script 

<Volume voice.volume.persist.usbHeadset="1"/>

I am using a VVX 500 and Logitec USB headset but I dont know where to run this script I tried to find in the Web Interface but no luck, sorry new at this.

Message 3 of 11
SteffenBaierUK
Polycom Employee & Community Manager

Re: Lock Volume on a Polycom Phone

Hello MikeGDV,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: Do I always need a Provisioning Server or can I configure a Phone via the Web Interface or via the Phone Gui?
Resolution: Please check => here <=.

 

and

 

Mar 08, 2013 Question: Where can I download configuration files from or create these myself?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 11
hbrambila
Occasional Advisor

Re: Lock Volume on a Polycom Phone

Hello,

Current is there any configuration for lock volume ringer?

On Polycom 330, uc 3.x I used de string:

<gains
voice.gain.rx.digital.ringer.IP_330="15"
/>

I did read the admin manual us 4, but wasn't clear for me. I saw that this string is "Discontinued".

Thanks for your attention.

 

Henrique Brambila
-------------------------
Telecomunication Analyst
Message 5 of 11
SamFiller
Advisor

Re: Lock Volume on a Polycom Phone

For anyone who is looking for this.

 

up.ringer.minimumVolume="0"

Configure the minimum ringer volume. This parameter defines how many volume steps are accessible below the maximum level by the user.
16 (Default) - Full 16 steps of volume range are accessible.
0 - Ring volume is not adjustable by the user and the phone uses maximum ring volume.
Example: Upon bootup, the volume is set to ½ the number of configured steps below the maximum (16). If the parameter is set to 8 on bootup, the ringer volume is set to 4 steps below maximum.

Message 6 of 11
SteffenBaierUK
Polycom Employee & Community Manager

Re: Lock Volume on a Polycom Phone

Hello @SamFiller 

 

thanks for updating this post.

 

Just as a quick FYI this post was raised on a UC Software 4.0.1 and the parameter you shared only exists since UC Software 5.3.3 or later back in April 2017.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 11
cgallego
Occasional Advisor

Re: Lock Volume on a Polycom Phone

Thank you Sam for the info! Which config file will this be found on? I was thinking that I needed to export config file, but I cannot find the right line on the config files that's showing this: 

 

up.ringer.minimumVolume="0"

 

Where can I find this option? If it does not exist, and I need to manually add it, where is the line being added and in which config file? 

 

NOTE: I have a VVX410 and on version UC 5.5.3.2169

Thanks so much in advance!!  Any help is appreciated!

Message 8 of 11
SteffenBaierUK
Polycom Employee & Community Manager

Re: Lock Volume on a Polycom Phone

Hello @cgallego 

 

again it depends on the phone being used to be on the right UC Software.

 

Mar 08, 2013 Question: Where can I download configuration files from or create these myself?

Resolution: Please check => here <=

 

Best regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 9 of 11
cgallego
Occasional Advisor

Re: Lock Volume on a Polycom Phone

Hello, thank you! 

 

I've seen that link in the past and its just filled with a ton of information and it s tough to pinpoint my own scenario. Can you guide me to find the VXX410 with UC 5.5.3.2169? I appreciate your help! 

Message 10 of 11