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Login with enhanced keys

martin.ilavsky
Occasional Visitor

Login with enhanced keys

Hi all,

Iam trying to create custom softkey for simplified user login. I dont need from user to input password and need to keep as simple as possible. I have VVX 301 with 5.6 firmware.

 

User should press Login then add 3 digit user number and the login should be done automatically. Password can be same as user number or some predefined.

 

Is it possible to do this using EFK macros? Because i need the input from the prompt to be used also as login and password (if its not possible to reuse the same value then some default can be used as password).

 

The goal is to simplify login to agent as much as possible because he didnt need to press multiple buttons on old SIP phones to log in.

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Login with enhanced keys

Hello @martin.ilavsky,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Nov 25, 2011 Question: How can I change the functionality of a softkey button / use EFK?

Resolution: Please check => here <=

 

Its up to you to test this based on the above examples.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
martin.ilavsky
Occasional Visitor

Re: Login with enhanced keys

I tried to log in with ServerACDSignIn. Its working but it only logins the last logged user. When i tried to create prompt and send it to SignIn like this : $P1N3$$FServerACDSignIn$ it will log in as last user and then call number i added in prompt. 

 

What to do if i want to log in as user in prompt, with same or different password.

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Login with enhanced keys

Hello @martin.ilavsky,

The EFK Prompt functionality is to input and gather data to be dialed and I do not believe it can be used for parsing an entry into a menu.

 

Please check the relevant Admin Guide for details on Prompt Macro Substitution

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4