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Looking for assistance with IP7000 dual phone mode

SOLVED
dazadams
Visitor

Looking for assistance with IP7000 dual phone mode

Hi

 

I have IP7000 handsets connected to Avaya system we had two handsets which were both originally Rev:P and were working in dual phone mode until we had to send one for repair.

 

When we got the one back from repair looks to have been replaced rather than reparied and looks to be an older Rev.1 handset and we cannot get these working in dual phone mode could advise if they are compatible and if so what needs to be done.

 

Thank in advance.

 

3111-40000-001 Rev. 1 (older)

UC Software Version      4.0.4.2906

BootROM Software Version        5.0.5.2324

 

3111-40000-001 Rev:P (NEW)

UC Software Version      4.0.4.2906

BootROM Software Version        5.0.5.2324

 

 

Message 1 of 7
1 ACCEPTED SOLUTION

Accepted Solutions
dazadams
Visitor

Re: Looking for assistance with IP7000 dual phone mode

This is now resolved we managed to figure out how to upgrade them both to the same firmware and all is working now.

 

Cheers

 

View solution in original post

Message 6 of 7
6 REPLIES 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: Looking for assistance with IP7000 dual phone mode

Hello dazamans,

welcome to the Polycom Community.

Are you sure you are using the original 10 Pin Cable with the RJ48 (not RJ45) that came with the multi module ?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 7
dazadams
Visitor

Re: Looking for assistance with IP7000 dual phone mode

Hi Steffen,

 

Yes the 10 Pin Cable with the RJ48 that came with the kit the only change is the replacement handset was wandering if the different handsets that are compatible in this mode.

 

Message 3 of 7
SteffenBaierUK
Polycom Employee & Community Manager

Re: Looking for assistance with IP7000 dual phone mode

Hello dazamans,

I have not yet seen such a case but not sure who you actually returned the original unit back to and what they have done.

 

Do you have any Polycom RMA reference or was this via some third party?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 7
dazadams
Visitor

Re: Looking for assistance with IP7000 dual phone mode

Believe it was sent back to Polycom but will have to follow up on that but it does appear to have been replaced rather than repaired.

 

I will recheck the cabling in the meantime see if it is anything daft.

 

Thnk you

 

Darren

Message 5 of 7
dazadams
Visitor

Re: Looking for assistance with IP7000 dual phone mode

This is now resolved we managed to figure out how to upgrade them both to the same firmware and all is working now.

 

Cheers

 

View solution in original post

Message 6 of 7
SteffenBaierUK
Polycom Employee & Community Manager

Re: Looking for assistance with IP7000 dual phone mode

Hello dazamans,

I am confused. In your original post you wrote they are both on the same software version and I had also asked for the relevant Polycom reference.

Why did the units require upgrading?


Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 7