Plantronics + Polycom. Now together as Poly Logo

Lync 2013 Boss Dismiss to Voicemail

Advisor

Lync 2013 Boss Dismiss to Voicemail

Hi,

 

When a user doesnt have a delegate they get a reject button, which sends an incoming call directly to voicemail.

 

Is there a way to reject an incoming call and have it go to voicemail immediately for a user who has a delegate and has simultaneous ring enabled? At the moment they only get a dismiss button, which stops it ringing on their phone but the call still rings on the delegate's phone.

 

Thanks,

Chris

 

Lync 2013

UCS 5.3.1.0436

VVX 500

1 REPLY 1
Highlighted
Polycom Employee & Community Manager

Re: Lync 2013 Boss Dismiss to Voicemail

Hello ChrisDB1,

I am not aware of a manual way to add a Boss Reject VM Softkey so the next step should be for you to get in touch with your Polycom reseller and request a Feature request.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2