Solved: Re: Lync 2013 + VVX Transfer to Voicemail key

Cwebb · ‎08-10-2015

Hi All,

Using VVX 5.1.3 - I was wondering if anyone has got a config file to work with adding a button to transfer a caller directly to Exchange UM/Voicemail?

So far I haven't found a solution. We are not using BToE.

Thanks!

SteffenBaierUK · ‎08-10-2015

Hello CWebb,

welcome back to the Polycom Community.

To my knowledge this is only possible for an Delegate scenario.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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ChrisDB1 · ‎08-10-2015

We do it by selecting transfer then holding down a contact until the info page appears, then scrolling down to the voicemail option and pressing dial... it's very tedious, and much easier to do a transfer to voicemail with the Lync Client.

SteffenBaierUK · ‎08-11-2015

Hello all,

I can only encourage you to work with your Polycom reseller to bring this to the attention of a Polycom sales Engineer so they can work with product management in order to prioritize such feature.

The LYNC client is a optimized for LYNC softclient that is running on a computer and therefore has far more possibilities than a simple phone.

Best Regards

Steffen Baier

Polycom Global Services

<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.

Cwebb · ‎08-11-2015

Hi ChrisDB1,

Can you further elaborate on the steps that you are taking in your scenario?

I have the call answered by the front desk on a VVX, they push the transfer key, then contacts..I can select a contact but I do not see where I can "hold" it to get the contact information - vm option.

Thanks for your post!

Cwebb · ‎08-11-2015

I found the details that I was asking ChrisDB1 for - it helps if the user I am testing with is enabled for Exchange UM =)

Here are the steps in case anyone else is interested Firmware is 5.3.1 (not 5.1.3 as mentioned in OP, that was a typo)

1. Answer phone call

2. Push and hold transfer key, select blind transfer

3. Push the contacts button, choose the contact

4. Push the "more" button, and then the "info" button

5. Highlight Voicemail

6. Push dial

ChrisDB1 · ‎08-11-2015

Hi Cwebb, if you have favorites added, you can press and hold a favourite to see the information too.