Solved: Re: Lync 2013 + VVX Transfer to Voicemail key

Cwebb · ‎08-10-2015

Hi All,

Using VVX 5.1.3 - I was wondering if anyone has got a config file to work with adding a button to transfer a caller directly to Exchange UM/Voicemail?

So far I haven't found a solution. We are not using BToE.

Thanks!

ChrisDB1 · ‎08-10-2015

We do it by selecting transfer then holding down a contact until the info page appears, then scrolling down to the voicemail option and pressing dial... it's very tedious, and much easier to do a transfer to voicemail with the Lync Client.

View solution in original post

SteffenBaierUK · ‎08-10-2015

Hello CWebb,

welcome back to the Polycom Community.

To my knowledge this is only possible for an Delegate scenario.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

ChrisDB1 · ‎08-10-2015

We do it by selecting transfer then holding down a contact until the info page appears, then scrolling down to the voicemail option and pressing dial... it's very tedious, and much easier to do a transfer to voicemail with the Lync Client.

View solution in original post

SteffenBaierUK · ‎08-11-2015

Hello all,

I can only encourage you to work with your Polycom reseller to bring this to the attention of a Polycom sales Engineer so they can work with product management in order to prioritize such feature.

The LYNC client is a optimized for LYNC softclient that is running on a computer and therefore has far more possibilities than a simple phone.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Cwebb · ‎08-11-2015

Hi ChrisDB1,

Can you further elaborate on the steps that you are taking in your scenario?

I have the call answered by the front desk on a VVX, they push the transfer key, then contacts..I can select a contact but I do not see where I can "hold" it to get the contact information - vm option.

Thanks for your post!

Cwebb · ‎08-11-2015

I found the details that I was asking ChrisDB1 for - it helps if the user I am testing with is enabled for Exchange UM =)

Here are the steps in case anyone else is interested Firmware is 5.3.1 (not 5.1.3 as mentioned in OP, that was a typo)

1. Answer phone call

2. Push and hold transfer key, select blind transfer

3. Push the contacts button, choose the contact

4. Push the "more" button, and then the "info" button

5. Highlight Voicemail

6. Push dial

ChrisDB1 · ‎08-11-2015

Hi Cwebb, if you have favorites added, you can press and hold a favourite to see the information too.