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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎11-03-2014 11:59 PM

HP Recommended

How to trace log file for auto logout issue?

I download the clg log but can't open it. 

using readlog.exe to decode.

 

there have five cx300 but only one of them have this issue.

 

Thanks.

3 REPLIES 3

‎11-04-2014 02:27 AM

HP Recommended

Hello thyhk215,

 

The Polycom CX300 like the CX200 and CX100 is a simple USB Audio Device with no additional features. Itself it will not sign in or out of LYNC as all these actions come from the LYNC Client.

 

The LYNC Client is provided, supported and maintained by our partner Microsoft®.

 

The same is accountable for the CX500.CX600,CX700 and CX3000 as they are running a Microsoft provided operating system.

You therefore may want to reach out to the Microsoft® community and / or Microsoft® support directly instead as this is the most direct and efficient path.

Please try here


Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎11-04-2014 08:57 PM

HP Recommended

Thanks for you reply.

CX600 is also microsoft operation system, i have to ask on microsoft fourm?

thanks.

Was this reply helpful? Yes No

‎11-04-2014 11:21 PM

HP Recommended

Hello thyhk215,,

Polycom and other manufacturers produce these optimized for Microsoft® Lync® devices after a reference design and the embedded OS running on the phones is provided, supported and maintained by our partner Microsoft®.

You therefore may want to reach out to the Microsoft® community and / or Microsoft® support directly instead as this is the most direct and efficient path.

Please try here


Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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