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Lync Auto logout issue for CX300

thyhk215
Occasional Advisor

Lync Auto logout issue for CX300

How to trace log file for auto logout issue?

I download the clg log but can't open it. 

using readlog.exe to decode.

 

there have five cx300 but only one of them have this issue.

 

Thanks.

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Lync Auto logout issue for CX300

Hello thyhk215,

 

The Polycom CX300 like the CX200 and CX100 is a simple USB Audio Device with no additional features. Itself it will not sign in or out of LYNC as all these actions come from the LYNC Client.

 

The LYNC Client is provided, supported and maintained by our partner Microsoft®.

 

The same is accountable for the CX500.CX600,CX700 and CX3000 as they are running a Microsoft provided operating system.

You therefore may want to reach out to the Microsoft® community and / or Microsoft® support directly instead as this is the most direct and efficient path.

Please try here


Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
thyhk215
Occasional Advisor

Re: Lync Auto logout issue for CX300

Thanks for you reply.

CX600 is also microsoft operation system, i have to ask on microsoft fourm?

thanks.

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Lync Auto logout issue for CX300

Hello thyhk215,,

Polycom and other manufacturers produce these optimized for Microsoft® Lync® devices after a reference design and the embedded OS running on the phones is provided, supported and maintained by our partner Microsoft®.

You therefore may want to reach out to the Microsoft® community and / or Microsoft® support directly instead as this is the most direct and efficient path.

Please try here


Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4