We are currently in the middle of a proof of concept testing Lync 2013 Enterprise Voice as a replacement for our current analog phone system. We have 5 VVX model phones, all running firmware version 5.0.2 and version 2.1 of the BToE connector application.
We are having three difficulties with testing so far:
1. When a user is running BToE connector and using the Lync client for dialing, we are noticing an issue with conference calling.
Steps to reproduce:
a. User 1 has BToE connector running and initiates a call to User 2 with the Lync client. User 2 is also using the BToE connector (This seems to work well for us so far).
b. User 1 drags/adds another Lync user, User 3 (using BToE) into the call using the Lync client. User 1 sees "Starting Conference Call..." on their Lync client which seems to hang/freeze. During this time User 1 cannot talk to User 2. User 2 receives a prompt on their VVX phone to Accept or Reject a call from User 3. The conference call does not start unless User 2 accepts the incoming call from User 3.
We are concerned that this behavior will confuse our end users. Is there a way to have the VVX phones automatically accept conference call requests?
2. The BToE application does not seem to be closing Lync windows at times, after a call has completed. This happens especially with conference calls.
3. On VVX phones it requires three steps to access Voicemail. Pressing the Voicemail button, pressing the Select button for Messaging Center and pressing the Connect button. Is there any way to have the Voicemail button connect directly to Exchange unified messaging? As a workaround we have programmed a favorite index for the Voicemail extension.
Has anyone noticed these issues in their environment? Have you found a workaround or fix for either issue? Thanks in advance for any help offered!
I have a similar issue with Conference calls freezing when using BToE with Lync. After weeks of troubleshooting with Polycom, and not making any progress i have decided to wait until UCS 5.1.1 to come out. The expected release date is end of June.
Thanks for the reply TTMing.
Did Polycom tell you that this issue should be fixed in the next release 5.1.1, or are you hoping to see it on the resolved issues list?
No, I'm hoping to see it on the resolved issues list. =). One feature that will be availabe in 5.1.1 is direct transfer to Voicemail. Conferencing from the VVX phone is on their development list and will not be available until next year.
welcome to the Polycom Community.
A few official answers that I can provide:
have you got the relevant Polycom Service Ticket number starting with 1- ?
All dates or software versions mentioned in above replies are all subject to change. Any issues found need to be reported via your Polycom reseller so Polycom support can identify these and then replicate if applicable.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
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Is there any way to know the BToE roadmap? We would be very interested in seeing if the first two issues resolved.
we do not comment on any roadmap within this community as it requires a non disclosure agreement in order to share future developments.
You should work with a Polycom sales engineer via your Polycom reseller.
Polycom Global Services