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Lync Search returns blank for some searches.


Lync Search returns blank for some searches.



Testing on the VVX 500 with Lync Server 2013. When I search for a user called Debbie, the results are blank but it looks like there is a match because it doesnt say "no contacts". It also disaplys the soft keys for Dial,Encoding,View,Add to contacts as though it did find a match.


If I search for a user called "Ted" (We don't have anyone called Ted). It displays no contacts..


Tested on UCS and UCS


... I've also attached screen captures ...

Polycom Employee & Community Manager

Re: Lync Search returns blank for some searches.

Hello ChrisDB1,

welcome back to the Polycom Community.

Just like for your contact / directories softkey post => here <= and the below explained issue I would like you to raise this via your Polycom reseller so we can look at this in support.


So far I have not heard of these yet and please provide the Polycom Ticket reference starting with 1- once received from your reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3

Re: Lync Search returns blank for some searches.

Hi Steffen,


Support number for this is 1-1190977121




Message 3 of 3