Lync accounts randomly disconnected on VVX UCS 5.3

Anonymous · ‎06-09-2015

Hello,

Some users of a customer using VVX in UCS 5.3 are randomly (sometimes after several hours) disconnected from their Lync account on the phone.

Here are the logs:

0609105236|cfg  |5|00|Prm|Parameter call.autoAnswer.SIP requested type 2 but is of type 7
0609105304|cfg  |5|00|Prm|Parameter voIpProt.SIP.allowTransferOnProceeding requested type 2 but is of type 0
0609105840|pps  |5|00|[PpsHybridC]: OnEvRegistrarUpdate clearing voice mail uri on sipstate Unregistered
0609114309|app1 |4|00|Event: Unrecognizable key - appKeyFunc = 327, scan code 0
0609114329|app1 |4|00|Event: Unrecognizable key - appKeyFunc = 327, scan code 0
0609115445|so   |4|00|[soRegistrationC] Login Credentials valid causing SoRegEventLine Changed
0609115448|sip  |*|00|dhcpOption120LyncQuery numList [1]
0609115448|utilm|4|00|uBLFUnCompressed: File /ffs0/Config/Local/WebTicket/0/certProvSvc.mex doesn't exist or is empty
0609115449|xml  |*|00|Initial log entry. Current logging level 4
0609115449|utilm|4|00|uBLFUnCompressed: File /ffs0/Config/Local/WebTicket/0/certProvSvc.mex doesn't exist or is empty
0609115449|tls  |*|00|Saving new Custom application CA certificate 6
0609115449|tls  |*|00|New Certificate Common Name '***** Cert. Auth.' Fingerprint '2E:1D:80:0E:FF:F7:82:A9:7A:66:87:6D:F5:C6:C1:C3:4C:25:E8:A8'
0609115449|tls  |*|00|Old Certificate Common Name '***** Cert. Auth.' Fingerprint '2E:1D:80:0E:FF:F7:82:A9:7A:66:87:6D:F5:C6:C1:C3:4C:25:E8:A8'
0609115449|utilm|4|00|uBLFUnCompressed: File /ffs0/Config/Local/WebTicket/0/webTicketSvc.mex doesn't exist or is empty
0609115450|app1 |*|00|SoRegistrationEventLineDeleted - new AppRegLineC, Default user
0609115450|sip  |*|00|Sip UnRegister Usr:chefded_pilote@******.net Dsp:Chef d'ed desk journalisme, Pilote Auth:'' Inx:0
0609115450|sip  |*|00|SipUserRemove: user 0 being removed.
0609115450|sip  |*|00|Sip Register Usr:VVX410 Dsp:VVX 410 Auth:'Using Login Cred' Inx:0
0609115451|sip  |4|00|CTcpSocket::Abandon - TLS Listen Thread has not exited.  No need to abandon this socket
0609115451|sip  |4|00|CTcpSocket::Abandon - TLS Listen Thread has not exited.  No need to abandon this socket
0609115451|sip  |4|00|CTcpSocket::Abandon - TLS Listen Thread has not exited.  No need to abandon this socket
0609115451|sip  |4|00|CTcpSocket::Abandon - TLS Listen Thread has not exited.  No need to abandon this socket
0609115451|sip  |4|00|CTcpSocket::Abandon - TLS Listen Thread has not exited.  No need to abandon this socket
0609115452|sip  |4|00|CTcpSocket::Abandon - TLS Listen Thread has exited. Process further to abandon this socket
0609115452|sip  |4|00|CTcpSocket::Abandon connected socket. Send Message 0x40e3e288
0609115452|sip  |4|00|SSL_get_error Error code=5
0609115452|sip  |4|00|TLS Listen Thread Exit
0609115452|pps  |5|00|[PpsHybridC]: OnEvRegistrarUpdate clearing voice mail uri on sipstate Unregistered
0609115455|sip  |*|00|User removed
0609115509|app1 |*|00|SoRegistrationEventLineChanged - success lineIndex 0 RegListSize 0
0609115510|app1 |*|00|SoRegistrationEventLast - new AppRegLineC, szUser = chefded_pilote@****.net
0609115510|sip  |*|00|Sip Register Usr:chefded_pilote@*****.net Dsp:chefded_pilote Auth:'Using Login Cred' Inx:0
0609115513|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList '*****.net' found no records
0609115513|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList '*****.net' found no records
0609115514|sip  |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipinternal.*****.net' found no records
0609115514|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipinternal.*****.net' found no records
0609115514|sip  |4|00|CTcpSocket::Abandon - TLS Listen Thread has exited. Process further to abandon this socket
0609115514|sip  |4|00|CTcpSocket::Abandon connected socket. Send Message 0x40e3d328
0609115514|sip  |4|00|SSL_get_error Error code=5
0609115514|sip  |4|00|TLS Listen Thread Exit
0609115515|sip  |4|00|CUser::OnRegistered SA eXpiry Time=50321
0609115516|utilm|4|00|Failed to Convert MicroSoft Dial plan: ^(\*\d{3})
0609115516|utilm|4|00|Failed to Convert all the MicroSoft(Lync) Dial plans
0609115830|cfg  |5|00|Prm|Parameter feature.broadsoftUcOne.enabled requested type 2 but is of type 7

This user has been disconnected arround 10:58:00.

During the disconnection, IP has not been lost (the PC which is connected behind the phone has not been disconnected).

Any idea about why I have the following message :

0609105840|pps |5|00|[PpsHybridC]: OnEvRegistrarUpdate clearing voice mail uri on sipstate Unregistered ?

It works fine (no disconnection) for 90% of the other users.

Thanks for your help,

soosha

SteffenBaierUK · ‎06-09-2015

Hello soosha,

This needs a bit more detailed logs so please work with your Polycom reseller to bring this to the attention of Polycom support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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