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Lync contact with CX500 CX600 ip phone

Laurent38
Occasional Contributor

Lync contact with CX500 CX600 ip phone

I 'm using polycom CX500 or CX600 phone with Lync 2010

When creating  new contact in Outlook ( with several phone numbers and email address) and then adding this contact as Lync contact, I can see  this contact both in lync client and in polycom phone BUT:

-in Lync Client , I can select on the contact which field I want to use ( phone numbers ). fine.

-in CX500/600, when selected "contacts" I see the added contact but I can't choose different fields: only the email address is displaying and I can only "call  the email address"... bad! :) ...

 

If the contact comes from the exchange address book, I can choose fields on both (lync client an polycom) .fine.

If the external contact has no email address and a phone number, only phone number is displaying on polycom (not the contact name) and I can call this contact.

 

Does someone had the same behaviour?

I just updated the polycom with the last UC4 lync upgrade. 

thanks for your help,

Laurent

Message 1 of 3
2 REPLIES 2
SteffenBaierUK
Polycom Employee & Community Manager

Re: Lync contact with CX500 CX600 ip phone

Hello Laurent38,

 

welcome to the Polycom Community.

 

As far as I am aware LYNC will only display the LYNC contact list and the LYNC address book entries from the Exchange and not the personal Outlook Contacts.

 

You should liaise with Microsoft on this issue.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
jschertz
Polycom Employee

Re: Lync contact with CX500 CX600 ip phone

The CX500 will not show any Outlook-only contacts as that device does not support Exchange integration.  But a CX600 with cached user credentials from an initial USB-tethered logging process will access the mailbox features, including Outlook Contacts.

 

The Contacts menu in Lync Phone Edition will only display the objects added to the user's contact list in Lync, but the Search menu option will return results for Outlook contacts.  So for Outlook contact access it's only via search and not browsing.

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Jeff Schertz - Principal Microsoft Solutions Architect [Blog]

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Message 3 of 3