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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi everyone,

 

Just realized that SPIP phones would not subscribe to 'message-summary' event when their lines are shared. (reg.x.type="shared")

 

Tested with various 4.x UCS versions but all of them did not send a subscription as configured in 'msg.wmi.x.subscribe' property.

 

Following is a snippet of configurations.

 

reg.1.address="30101"
reg.1.type="shared"
reg.1.bargeInEnabled="1"
msg.mwi.1.callBack="vm30101"
msg.mwi.1.callBackMode="contact"
msg.mwi.1.subscribe="vm30101"

 

Is it an expected behavior? Has anyone exprienced the same issue?

The Admin Guide (4.x) never mentions that MWI feature is disabled in shared line mode.

 

Clarification will be highly appreciated!

 

3 REPLIES 3
HP Recommended

Hello Wonbin,

welcome back to the Polycom Community.

I am not aware of such restriction or any issue and we would need to see a wireshark trace and some logs of the phone.

 

Please raise this with your Polycom reseller so this can be brought to the attention of Polycom support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

I'm having the same issue, the release notes of version 4.1.1 say this is fixed but I tested the firmware and it is not fixed.

 

From notes:

http://downloads.polycom.com/voice/voip/uc/UC_Software_Release_Notes_4_1_1.pdf

 

52770 Message-summary SUBSCRIBE is sent whenreg.x.type=shared.

HP Recommended
Hello eschmidbauer

I can only give you the advice I have already given the prior user.


Please raise this with your Polycom reseller so this can be brought to the attention of Polycom support.

Replied from a mobile device
------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.