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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎11-19-2013 11:50 AM

HP Recommended

Phone Model: SIP 321

Software Version: 4.0.4.2096

BootROM Version: 5.0.4.0003

 

Our phones, about once a week or so, will have an issue with the MWI flashing and indicating a voicemail is present without a voicemail.  In researching the issue, I found this:

 

"This is a known issue with Polycom IP phones where the message waiting indicator (MWI) is on but there is no message.

This happens because of a race condition that causes a Polycom phone to think it has a voicemail, when in fact it does not. This issue is purely aesthetic and should only be seen on rare occasions, but can be a nuisance." - Digium KB

 

Is this currently the status, or is there other troubleshooting/configuration that I can do?  I am currently having users leave themselves a voicemail and then delete it, and that seems to solve the problem.  I'm just curious if there has been any update to this, as the bug was also present in our previous 3.2.4 deployment.

 

Thanks,

Alex

1 REPLY 1

‎11-19-2013 01:41 PM

HP Recommended

Hello ConferTelAlex,

I have been through our Release notes and internal database and cannot find any reference to your above statement.

 

I would suggest you raise this via your Polycom reseller and/or Polycom support directly.

 

Some SIP notify seems to trigger this MWI lamp and you would need a wireshark trace to capture this.

 

You may want to read this FAQ post here:

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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