Plantronics + Polycom. Now together as Poly Logo

MWI randomly turning on on random phones.

Highlighted
Occasional Visitor

MWI randomly turning on on random phones.

Have an issue where MWI indicators will turn on randomly for 2 minutes (no vm) then turn off.  Majority of phones are 501s and 601s however newly added 331s have been effected as well.

 

From packet captures we do not see MWI activity and even when voicemail is disabled on the phone the MWI indicator will randomly turn on.

 

Currently firmare used is 3.1.3 and 3.2.3 however per a previous Polycom suggestion we attempted using the 3.1.7 firwmare with the same results.

 

Is this an issue with the older phones on a newer version of asterisk (Asterisk 1.6.0.28)?

 

Message 1 of 3
2 REPLIES 2
Highlighted
Polycom Employee & Community Manager

Re: MWI randomly turning on on random phones.

Hello BR,

For issues like this we would need to see some logs and accompanying wireshark traces which requires a support ticket. Please work with your Polycom reseller and/or Polycom support directly.

Best regards

Steffen Baier
----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Highlighted
Occasional Visitor

Re: MWI randomly turning on on random phones.

Understood however unfortunately we have done packet captures and no MWI notify messages are being sent at the time of the issue. Is there something else I'll need to provide or is this type of "phantom mwi" common with older models?

Message 3 of 3