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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎08-23-2013 01:15 PM

HP Recommended

Have an issue where MWI indicators will turn on randomly for 2 minutes (no vm) then turn off.  Majority of phones are 501s and 601s however newly added 331s have been effected as well.

 

From packet captures we do not see MWI activity and even when voicemail is disabled on the phone the MWI indicator will randomly turn on.

 

Currently firmare used is 3.1.3 and 3.2.3 however per a previous Polycom suggestion we attempted using the 3.1.7 firwmare with the same results.

 

Is this an issue with the older phones on a newer version of asterisk (Asterisk 1.6.0.28)?

 

2 REPLIES 2

‎08-24-2013 10:05 AM

HP Recommended
Hello BR,

For issues like this we would need to see some logs and accompanying wireshark traces which requires a support ticket. Please work with your Polycom reseller and/or Polycom support directly.

Best regards

Steffen Baier
------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎08-26-2013 05:43 AM

HP Recommended

Understood however unfortunately we have done packet captures and no MWI notify messages are being sent at the time of the issue. Is there something else I'll need to provide or is this type of "phantom mwi" common with older models?

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