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MWI

SOLVED
knevyn
Occasional Contributor

MWI

I have a couple of VVX300/400 phones whos MWI lights are staying on. The phones are remote so I don't have physical access to them. Is their a way I can remotely tell if the phones MWI is on or off remotely?

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1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: MWI

Hello knevyn,

For an end user there is no way of telling remotely if the phone is displaying the MWI light or not.

 

You could have the far end enable the ability to capture the screen so you could remotely check if the Message envelope displays any messages but that would have to be turned back on every time the phone reboots.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2
1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: MWI

Hello knevyn,

For an end user there is no way of telling remotely if the phone is displaying the MWI light or not.

 

You could have the far end enable the ability to capture the screen so you could remotely check if the Message envelope displays any messages but that would have to be turned back on every time the phone reboots.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2