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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I have a couple of VVX300/400 phones whos MWI lights are staying on. The phones are remote so I don't have physical access to them. Is their a way I can remotely tell if the phones MWI is on or off remotely?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello knevyn,

For an end user there is no way of telling remotely if the phone is displaying the MWI light or not.

 

You could have the far end enable the ability to capture the screen so you could remotely check if the Message envelope displays any messages but that would have to be turned back on every time the phone reboots.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

1 REPLY 1
HP Recommended

Hello knevyn,

For an end user there is no way of telling remotely if the phone is displaying the MWI light or not.

 

You could have the far end enable the ability to capture the screen so you could remotely check if the Message envelope displays any messages but that would have to be turned back on every time the phone reboots.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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