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Macro chooses 2nd reg for transfer

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Occasional Contributor

Macro chooses 2nd reg for transfer

I have a Polycom vvx400 using 4.1.4

 

When I have one line configured, my macros all work fine. As soon as I add a 2nd line, the macro fails. I have x1000 on 3 keys and if that is all I can take a call, place it on hold, dial *682000# and the call parks on x2000. My macros do the same.

 

When I have a second shared call line configured x1001 for example, I take the call, and press a macro, it holds the line and sends the *682000# out the 1001 line and not x1000 where the call is held.

 

I have tried several variations including $Chold$ and $Ftransfer$ and opening a specific line with $Fline2$. In any case, if I manually press whats programmed in the macro, it works but if I press the softkey, it opts to open 1001 and send it out there where it fails.

 

Any ideas?

-Leo

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1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Polycom Employee & Community Manager

Re: Macro chooses 2nd reg for transfer

Hello Leo,

welcome to the Polycom Community.

I suggest you try and set:

 

call.stickyAutoLineSeize="1"

 From the UCS Admin Guide:

 

If set to 1, the phone uses sticky line seize behavior. This will help with features that need a second call object to work with. The phone will attempt to initiate a new outgoing call on the same SIP line that is currently in focus on the LCD (this was the behavior in SIP 1.6.5). Dialing through the call list when there is no active call will use the line index for the previous call. Dialing through the call list when there is an active call will use the current active call line index. Dialing through the contact directory will use the current active call line index.
If set to 0, the feature is disabled (this was the behavior in SIP 1.6.6). Dialing through the call list will use the line index for the previous call. Dialing through the contact directory will use a random line index.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
2 REPLIES 2
Highlighted
Polycom Employee & Community Manager

Re: Macro chooses 2nd reg for transfer

Hello Leo,

welcome to the Polycom Community.

I suggest you try and set:

 

call.stickyAutoLineSeize="1"

 From the UCS Admin Guide:

 

If set to 1, the phone uses sticky line seize behavior. This will help with features that need a second call object to work with. The phone will attempt to initiate a new outgoing call on the same SIP line that is currently in focus on the LCD (this was the behavior in SIP 1.6.5). Dialing through the call list when there is no active call will use the line index for the previous call. Dialing through the call list when there is an active call will use the current active call line index. Dialing through the contact directory will use the current active call line index.
If set to 0, the feature is disabled (this was the behavior in SIP 1.6.6). Dialing through the call list will use the line index for the previous call. Dialing through the contact directory will use a random line index.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
Highlighted
Occasional Contributor

Re: Macro chooses 2nd reg for transfer

Works perfectly. I ended up using this as I wanted to cover hands free as well. 

 

<call call.stickyAutoLineSeize="true"><call.stickyAutoLineSeize call.stickyAutoLineSeize.onHookDialing="true"</call.stickyAutoLineSeize></call>

 

Thanks for the quick reply,

 

-Leo

Message 3 of 3